Go to the Playback tab. Find Headset – [Your device name] Hands-Free AG Audio . Right-click → Disable .

To turn off hands-free telephony, the steps may vary depending on your device and operating system. Here are general guides for some common devices:

This disables HFP entirely – no Bluetooth device will be able to use hands-free calling.

Windows often automatically switches your high-quality stereo output to the low-quality "Hands-Free AG" mode the moment a microphone is requested by an app like Zoom or a game. Open the Control Panel (search for it in the Start menu). Navigate to Hardware and Sound > Devices and Printers .