When a dispatcher flings questions, they inevitably have to repeat them. If you ask for an address without pausing for an answer, you create a "talk-over" loop. The caller gets frustrated, the trainee gets flustered, and the stress level in the room ratchets up, leading to an even faster, more erratic Fling. It is a self-feeding cycle of inefficiency.
: Removes the timer on branching dialogue decisions. dispatch trainer fling
Always Succeed Scenarios, Freeze Scenario Timer, Scenario Timer Multiplier Faster/Slower Resting Speed, Faster/Slower Scenario Timer How to Use the Dispatch Trainer When a dispatcher flings questions, they inevitably have
I often use the "One-Mississippi" rule with trainees who are starting to spiral. I tell them: "After you ask a question, I want to hear you take a breath before you ask the next one. Silence is not a failure; silence is you waiting for the data to land." It is a self-feeding cycle of inefficiency