A screen asked for language and keyboard layout. They left English and clicked Next . Then, instead of Install now , Leo said, “Wait. First, we need to wipe the old broken Windows completely. Click Repair your computer ? No—actually, let me show you.”

And every time her computer felt slow afterward, she didn’t panic. She just smiled, reached for her trusty USB, and remembered: a fresh start is only a few clicks away.

Emma carefully typed in the address: microsoft.com/en-us/software-download/windows11 (or Windows 10, depending on her license). She clicked “Download Tool Now.”

“Which one do I delete?” Emma asked nervously.

“It’s over,” she whispered, already imagining the expensive repair bill.