If your meter still malfunctions after these steps, the device may be faulty. Accu-Chek offers free replacement for many models under warranty (typically 3-5 years).
Often, users want to "reset" simply to fix the clock after a time change or battery replacement.
There is no universal "Reset" button on Accu-Chek devices. Depending on your specific model—whether it is the Guide, Instant, Performa, or Aviva—the process for clearing errors or rebooting the system varies. This guide covers the most common methods to get your meter back in working order. Why You Might Need to Reset Your Meter accu chek reset
Older models often rely on a "Power Reset" to clear internal logic errors. Remove the battery from the device.
If your meter is frozen, unresponsive, or shows a persistent error screen: If your meter still malfunctions after these steps,
Resetting your meter will delete all stored blood glucose records . If you rely on your meter's memory for tracking your history, write down your recent results before proceeding.
: Open the battery compartment on the back of the device. There is no universal "Reset" button on Accu-Chek devices
: Press and hold the Power/Set/OK button for at least 2 seconds . Wait : Keep the batteries out for at least 20 seconds .