On your smartphone, open WhatsApp Business. Tap the three dots (menu) in the top right corner and select Linked Devices .

The most immediate benefit is the keyboard. Typing replies to customer queries is significantly faster on a physical keyboard than on a touchscreen. For businesses handling dozens of inquiries an hour, this time-saving translates directly into increased productivity.

Perfect if you handle lots of customer chats daily and want to avoid constantly picking up your phone. Not ideal if you rely on advanced catalog management or calls from your desktop.

Enter .