– If you entered the wrong PIN too many times, the device may be permanently locked. You’ll need to contact HSBC to request a replacement.
Getting locked out of your online banking because of an error is frustrating, but it is an essential fraud-prevention safety measure. The system automatically locks the security device or digital app after three consecutive incorrect PIN entries .
A temporary system glitch de-synchronizes the app token data.
4/5 stars
Enter the reset code provided by the website into your device.
Correctly answer your pre-set to prove your identity. Step 2: Sync the Device to the Browser
How to Unlock Your HSBC Secure Key: Complete Step-by-Step Fix
Open a web browser and go to the official HSBC Online Banking Logon Page. Type in your and click Continue .
: Type the 7-digit code currently showing on your physical device into the "Lock Code" field on your computer screen.
Turn on your physical token by pressing and holding the for two seconds.
If you're an HSBC customer who frequently uses online banking services, the Secure Key is a recommended security measure to protect your accounts. However, if you prefer alternative security methods, such as mobile banking apps or SMS-based OTPs, you may not need the device.
The HSBC Secure Key is a small, portable device that generates a unique, one-time password (OTP) for customers to authenticate their online banking transactions. The device is designed to provide an additional layer of security to prevent unauthorized access to accounts.