The Hardware Information Does Not Match With Your Dongle Autodata -

Autodata uses a hardware dongle (security key) to verify your license. The "mismatch" usually stems from:

Running Autodata inside a virtual environment (like VMware, VirtualBox, or Hyper-V) obfuscates the direct physical connection to the USB port, breaking the hardware validation chain. Step-by-Step Solutions to Resolve the Error

Keep diagnostic PCs off general internet browsing to prevent automatic Windows updates from replacing working legacy security token drivers with incompatible newer versions.

The hardware information of your device does not match with the autodata of your dongle, which can prevent the dongle from functioning properly. Autodata uses a hardware dongle (security key) to

Incompatible system locale settings (often needing "English US"). Step-by-Step Fixes 1. Perform a "Clean" Dongle Reinstallation

1. Perform a Clean Reinstallation of the Sentinel Runtime Drivers

regsvr32 ChilkatCrypt2.dll (ensure you are in the correct directory where the file is located). Disable Conflicting Software Third-party security tools or emulators can interfere with dongle recognition. Try disabling antivirus temporarily or disconnecting other third-party USB devices. Lenovo +10 If these steps do not resolve the issue, the hardware ID of your machine may have changed significantly (e.g., a new motherboard or processor). In this case, you must contact technical support to have your license or dongle re-synchronized with your new hardware profile. MES Innovation Sdn Bhd +1 AI can make mistakes, so double-check responses Copy Creating a public link... You can now share this thread with others Good response Bad response 11 sites The Hardware Information Does Not Match With Your Dongle Please ... Understanding the Error Message The “hardware information does not match with your dongle” error typically occurs when the Autodat... 54.169.128.247 The Hardware Information Does Not Match With Your Dongle Please ... Understanding the Error Message The “hardware information does not match with your dongle” error typically occurs when the Autodat... 54.169.128.247 Autodata Runtime error 217 at 004bb10d Windows 10/7/8/XP 14 Apr 2017 — The hardware information of your device does not

Right-click and choose on any virtual network adapters, such as those installed by LogMeIn Hamachi , VMware Virtual Ethernet Adapters , or VirtualBox Host-Only Network .

Move the dongle to a USB 2.0 port if possible; some older dongles struggle with USB 3.0 (blue ports).

Disconnect the physical from the computer. Perform a "Clean" Dongle Reinstallation 1

Launch Autodata to see if the hardware validation succeeds over your native hardware profile. 4. Address Emulator and Legacy Validation Faults

Autodata relies on specific dynamic link libraries ( .dll files) to read the hardware configuration. If Windows registers the wrong paths, it returns a mismatch error.