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First, the "program" refers to the operating hours—typically Monday to Friday, often limited to morning intervals (e.g., 08:30–12:30). For the uninitiated, this schedule is not merely a timetable; it is a gatekeeper. Section 13, like many urban police precincts in Bucharest, serves a dense population. The narrow window forces citizens to plan meticulously, often sacrificing work or personal time. This rigidity reflects a broader theme in post-socialist bureaucracy: while digitalization has made progress (e.g., online applications via the IGPR platform), physical submissions remain mandatory for certain cases, such as first-time issuances or appeals.