| Issue | Likely Cause | Solution | |-------|--------------|----------| | Sender still goes to Junk after unblocking | Sender is also blocked at the server/domain level (Exchange admin rule) | Contact your IT administrator to check organization-level block lists. | | "Unblock" option is grayed out | Sender is not actually blocked; may be a rule moving their emails | Check in Outlook settings for any auto-delete or move rules. | | Emails from unblocked sender are missing | Past emails were permanently deleted | No recovery possible unless backup exists; future emails will arrive normally. |
If you are using the web version or the "New Outlook" desktop app, follow these steps: how do you unblock someone on outlook email
The purpose of this report is to provide clear, actionable instructions for unblocking an email address or domain in Microsoft Outlook. Blocking a sender moves their emails to the Junk folder; unblocking restores normal delivery to the Inbox. | Issue | Likely Cause | Solution |
General Users / IT Support Teams Prepared By: Technical Support Documentation Date: [Current Date] Subject: Procedure to Remove a Blocked Sender in Outlook Email (Desktop, Web, and Mobile) | If you are using the web version
Open by clicking the gear icon ⚙️ in the top-right corner. Navigate to Mail and then select Junk email . Locate the Blocked senders and domains section. Find the email address or domain you wish to unblock.