: Contact the facility’s mailroom or visitation officer – Securus customer support cannot override facility decisions.
Securus Account Blocked? Expert Help & Troubleshooting Guide
The facility itself may have:
If you can log into your account but cannot receive calls, verify the inmate’s status.
For direct help, users typically contact Securus Customer Support at . securus account blocked
Here’s a step-by-step guide if your account is blocked (e.g., for video visits, messaging, or phone calls with an incarcerated individual).
The most frequent cause; blocks often lift automatically once funds are added. : Contact the facility’s mailroom or visitation officer
"Extremely frustrated with the Securus mobile app. My account suddenly says 'blocked' for no apparent reason. I’ve been using it for months without issue, but now I can’t receive calls or send messages. After looking online, it seems like a common glitch after phone updates. I tried clearing my settings as suggested on social media forums , but nothing works. Customer support is hard to reach, and being cut off from my loved one is heartbreaking." Review 2: Confusing Funding & TDCJ Issues