If a customer purchases a clip and the file is corrupt, won't play, or the download link fails to generate, a refund or a store credit is usually issued.
While the official policy is strict, C4S support generally intervenes in the following specific scenarios: clips4sale refund policy
Request your refund as soon as possible. Waiting weeks after a purchase makes it much harder to prove a technical issue. A Note on Chargebacks If a customer purchases a clip and the
Once you've submitted your refund request: A Note on Chargebacks Once you've submitted your
Clips4Sale, like most digital platforms, has a zero-tolerance policy for chargebacks. If you dispute a charge through your bank instead of going through their support team, your account will likely be , and your IP address may be blacklisted from the platform.
For a consumer seeking a legitimate refund, the process is:
If your account was compromised and purchases were made without your consent, the C4S billing department will investigate for fraud. Refunds vs. Store Credit