"I filled out the digital forms," Arthur said patiently. "Three times. I received automated responses stating that the request was 'archived.' Then I filled out the green form. I received a letter stating that the case was closed due to inactivity. But the money was never returned. Thus, the case is not closed."

Arthur closed his eyes for a brief second. He had entered the labyrinth. "Does the Archives Department have an email?"

G0023 was not a person, a place, or a thing. It was a transaction code. Specifically, it was the code for a twenty-dollar reimbursement for a vanity plate replacement fee that had been erroneously charged three years ago.

Approximately $78.00–$79.00 . Facility Setting: Approximately $49.00 .

"Number 402," a bored voice droned from the speaker.

Sheila walked over and slid it under the glass.