When a customer forgets their PIN, it can lead to a range of consequences, including:
Ensure your mobile phone is handy, as Santander uses OTPs for security verification during the reset process. Alternative Recovery Methods
“No,” she whispered. “No, no, no.”
Note: For security, you will be asked for your security number. If you have forgotten that as well, the call center agent will guide you through a stricter identity verification process.
By 2:55, Maria sat on a bench outside a bakery, defeated. Then she remembered: the old notebook. The one with the marbled cover, buried under tax returns in the hall closet. She’d written down her PIN in 2021— don’t be stupid , she’d told herself, you’ll forget .
Santander will send a to your mobile to verify your identity before confirming the request.
If you have remembered your PIN but find it difficult to use, or if you simply want a new one:
Under , click ‘Request a new credit card PIN’ .
Enter PIN.
Follow the security prompts (such as entering your security number or using FaceID/TouchID) to reveal your 4-digit code.
You can use the Santander Reset Details page to regain access. You will typically need your account number, sort code, or your debit/credit card to identify yourself.
That night, Maria taped the PIN to the inside of her kitchen cabinet. And she finally— finally —set up the mobile app.