| Method | Best For | Typical Response | |--------|----------|------------------| | | How-to, script examples | Instant (self-paced) | | Community Forums | Known issues, workarounds | 1–24 hours (peer) | | Live Chat (in Home) | Urgent but non-critical | 5–30 min | | Phone (US: +1 813-318-4500) | Severity 1 (production down) | Immediately | | Email/Case Portal | Feature requests, non-urgent | 1–2 business days |
Relying on support shouldn't just be about fixing what is broken. A well-supported Automate environment uses "Monitor and Alert" loops to fix problems before they generate a ticket. By utilizing the official documentation to build robust "Auto-Fix" scripts, you reduce your reliance on external support and turn your RMM into a truly autonomous tool. connectwise automate support
If you're stuck:
Best for quick "how-to" questions or simple configuration issues. It is often faster than waiting for a ticket assignment. | Method | Best For | Typical Response
ConnectWise Automate is not a "set it and forget it" tool. It requires a dedicated administrator. If you're stuck: Best for quick "how-to" questions
This is your central hub. You can open, manage, and track support tickets here.