When using Zscaler Internet Access (ZIA), the goal is to get WebRTC traffic to its destination with as little interference as possible.
Small changes on the user's device can have a large impact on WebRTC performance:
In :
For known UCaaS (Unified Communications as a Service) providers like Zoom, Zscaler recommends bypassing SSL inspection for their specific media IP ranges to reduce processing overhead. 2. Configure Zscaler Private Access (ZPA) Carefully
When the Zscaler client is installed, it acts as a virtual network interface. zscaler webrtc
Based on its features, pros, and cons, I would rate Zscaler WebRTC as follows:
WebRTC uses DTLS (Datagram Transport Layer Security) and SRTP (Secure Real-time Transport Protocol) over UDP. It is designed to traverse NATs and firewalls directly using STUN and TURN servers. It is not standard HTTP/HTTPS traffic. When using Zscaler Internet Access (ZIA), the goal
However, organizations should be aware of the potential complexity and interoperability issues associated with WebRTC technology. It's essential to evaluate the solution thoroughly and assess the expertise required to implement and manage it effectively.
WebRTC (Web Real-Time Communication) is used for browser-based audio/video calls (Microsoft Teams, Zoom Web Client, Google Meet). It often tries to establish to reduce latency. Zscaler (a cloud proxy/SASE platform) typically sits in the middle inspecting traffic. This creates a conflict: Configure Zscaler Private Access (ZPA) Carefully When the
Ensure that users do not have a full, active IPv6 connection if your environment primarily supports IPv4, as this can sometimes cause routing conflicts. Monitoring and Troubleshooting with ZDX