The headline news from the Wildix development labs is the early access release of the . Designed to integrate seamlessly with the WMS platform, this new feature aims to revolutionize how businesses handle customer interactions.
: A conversational analytics tool that lets managers query call and chat history using natural language (e.g., "What were the top three sales objections this week?").
In a first for the company, Michael Bubernack (a 40-year industry veteran) was named the first-ever Partner Spokesperson to represent the global partner voice. wildix news
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In addition to AI developments, Wildix has rolled out significant updates to its interface. The updated UI focuses on hybrid work environments, offering: The headline news from the Wildix development labs
In addition, Wildix recently unveiled deeper AI features within its Collaboration platform — including real‑time transcription, automated meeting summaries, and voice‑to‑task conversion. The company also reported strong channel growth in North America and Europe, reinforcing its position as a top vendor for managed service providers (MSPs) seeking high‑margin, secure communication solutions.
As of May 2026, Wildix has solidified its position as a dominant force in the AI-powered Unified Communications as a Service (UCaaS) sector. The company has moved beyond simple communication tools, framing its platform as essential "business infrastructure" driven by . In a first for the company, Michael Bubernack
A real-time insight feature where users can query their call data using natural language, similar to talking to a colleague.
About Wildix Wildix is a multinational manufacturer of VoIP equipment and a provider of Unified Communications solutions. Known for its web-based approach and security-first philosophy, Wildix empowers SMBs and enterprises to communicate efficiently from anywhere in the world.
Wildix continues its commitment to a 100% channel-only model while expanding its global leadership.